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Michael Henline
Reviewed in the United States on October 14, 2024
Our water cooler worked perfectly well for the first year. Just after that it began to leak from the dispenser spout - a little bit at first, to roughly five ounces in water leakage (daily). A month shy of its third year, the unit froze solid when the chiller switch was on (won't dispense water of any temperature as everything is frozen in the reservoir and lines). It will now only dispense room temperature water.I wouldn't suggest this unit to people, nor will we be repurchasing it. We'll look for something with a better warranty.
T. Brown
Reviewed in the United States on May 10, 2022
Very disappointed in this machine. At less than a year old, it started to lock up and not dispense. When you press the button, it trickles out a little bit of water, then runs out. It started doing this off and on at about 9 months old. At 11 months, I contacted the company who assured me that it's under warranty and it would be taken care of, and now that a case is logged, they'll handle it. They walked me through a couple troubleshooting steps which got it working in the moment, but within a day, the same behavior started to repeat itself. Now they're refusing to honor the warranty, claiming that by hooking it to a Reverse Osmosis water source, I've somehow "modified the machine" and voided the manufacturer warranty, so I'll have to pay for them to guess at problems/parts at this point.This is illogical, since Reverse Osmosis is the purest source of water possible - and running RO water into a pressure tank that feeds the machine is mechanically no different than my home well pump that fills a diaphragm tank to supply equal water pressure to the whole house. The fact that the company won't stand behind their product and is using something so petty to get out of supporting their product says a lot about them as a company. I would definitely never buy from them again!They call this a commercial-grade unit, yet it didn't make it a year in a home setting. Save your money and go elsewhere to a company with some integrity, who makes equipment that actually lasts.
Boba
Reviewed in the United States on December 30, 2022
Not bad for the price. Works well far. No complaints
audrey duncan
Reviewed in the United States on January 25, 2022
First of all, the dispenser was easy to install.Secondly, its states that it removes 99.6% lead, 99.7% particulates, 99.99% cysts, and more than 97.4% of chlorine, bad smell and visible objects. However, after testing the tap water with TDS water tester, my water is at 387 PPM. Tested the filtered water, it tested 271 PPM. I was hoping it would be in the ballpark of
Steve
Reviewed in the United States on January 18, 2022
I bought this to replace my water delivery service which had recently increased prices. I also installed an 11 stage filtration system under my kitchen sink. I have well-water so this was necessary. Because I have a more efficient filtration system leading to this product, I don’t need to use the included filters. So now I have the convenience of free delicious filtered water, hot, cold and room temperature, on demand. The purchase of the filtration system and this unit have paid for themselves in a short time.
Tweety
Reviewed in the United States on January 14, 2022
Looks good, nice finish however I had to return it since it is very high and I can't place it under my counter.
Bruna
Reviewed in the United States on August 4, 2021
It would definitely be a 5 star if it wasn't for how loud it is when it's cooling the water. Other than that, super easy to install, water taste great and the hot water is REALLY hot! It's a bit bigger than we'd like, but it works great for bottles and bigger cups.
Frank N.
Reviewed in the United States on March 24, 2021
My house was built with a filter system and by adding this one it makes the water even taste better. Room temp is cooler like cold temp whereby cold temp is as cold as ice. Saves me ice during the summer. Will recommend it to everybody
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