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Nickie Lalonde
Reviewed in the United States on March 9, 2025
We purchased this as a Christmas gift to replace our old, smaller trampoline. The kids have loved it! That’s until there was some bad weather (tornado a few miles away) and the stakes didn’t hold. Luckily it was tethered but it still was able to flip. I contacted customer service right away to see about where I could purchase the replacement parts needed. They emailed me asking what parts I needed rather quickly. I emailed back the list and their response was that they sent out a whole new trampoline!! This was in NO way their fault or obligation to replace and they chose to do so anyways. I did email back stating I’d be happy to pay for the parts/trampoline and they simply told me not to worry about it and to enjoy. I never write reviews, but felt the amazing service needs to be acknowledged. (We have since ordered better anchors so hopefully will not happen again)
Rebekah Garner
Reviewed in the United States on April 8, 2025
We bought this trampoline as a Christmas gift for our kids! It was an upgrade from the 8 ft one we had previously! This trampoline is awesome!!! The quality is great and the 14 ft is a perfect size. My husband and his friend were able to set it up very quickly!We had some unprecedented wind and our trampoline got blown over and all of the poles for the net got bent. I reached out to customer service asking if there was anyway I could purchase some new poles for it! They responded promptly and ended up sending us brand new poles, a net, and a few other things. I offered to pay for the shipping but they said don’t worry about it.If you want a quality trampoline with awesome customer service, order this one! Thank you BCAN!
Mom life
Reviewed in the United States on April 20, 2025
This arrived 2 days before expected! Took about an hour to assemble with mostly one person.. easiest trampoline I’ve ever put together. Instructions were easy to follow. This thing is sturdy! High quality frame, I do wish there were sleeves to cover the foam on the poles but it’s no biggie. Super bouncy and no squeaks. Love the ladder. The net could be a little nicer quality but overall great deal for the discounted price of 325 for the 14ft..
Top Customer
Reviewed in the United States on April 13, 2025
Bought the 16ft trampoline. It was easy to put together and everybody loves it. Much better quality than a Walmart trampoline. More bounce and room to jump around. Would highly recommend.
Tricia
Reviewed in the United States on April 10, 2025
The company I purchased from definitely seems to stand by their warranty guarantee; when I reached out to them regarding one of the Safety Net Poles bent/broken, they sent out a replacement within the week.My kids LOVE the trampoline, and I like the outward rounded poles, esp. since my 2-year-old likes to run to the net like a wrestler and never hits a pole.The ladder is perfect and the lights I purchased for it look beautiful at night on it.Ease of assembly - It only took 2 people to put it together and it was not difficult at all.Fun for kids - As mentioned, my kids absolutely love it. It's the first thing my 11-year-old runs to as soon as she gets home from school and my 2-year-old runs right behind her. They spend hours on it daily and it's great exercise.12' is the perfect size for my kids to have friends and family over who want to go play with them. Everybody loves getting on it.
LW
Reviewed in the United States on December 24, 2024
I am minutes away from finishing this trampoline, and I gotta say, it’s by far the easiest one I’ve put together. I have twin boys who are 8 and they helped hold certain pieces in place. Less than 90 minutes from opening the box, everything was finished. Some of these reviews had me thinking it would be 2-3 hours and I needed help. Nope, just me and a couple 8 year olds.The pieces just feel high quality. Great bounce (I had to try it out). The pieces definitely had some powder from the factory, but it’s not really a big deal. The kids are having a blast as I type this. Great product, 10/10.
Big Mac
Reviewed in the United States on November 5, 2024
These pictures are how the jumping mat is sewn together. Yep your seeing this right the straps are cut then sewn onto the mat ! Within a week you will have the threads come unraveled and the strap break loose!This is totally not safe at all ! The jumping mat is also very flimsy, not like any trampoline we have ever jumped on before. It gives way too much, my children would complain because their backs were hurting when jumping on the trampoline for even a short period of time. I was thinking at first it was because they hadn’t jumped on a trampoline in a long time. But after having 3 straps fall off in a week with them hardly even jumping on the trampoline because their backs would hurt if they did, I noticed how the mat was actually sewn and why we were having these issues. I’m writing all of this so hopefully you won’t be making the same mistake I made and spend over $300 on something that could potentially harm someone. The BCAn customer service was great about the situation, but I would definitely not recommend buying this trampoline.
D. B.
Reviewed in the United States on October 30, 2024
So I bought this for my kids to replace a cheaper one that we lost during a windstorm. I think we chose right going with a more premium one this time because it went together easier, feels sturdier, and even came with stakes to help avoid what happened to my last one. I did add some extra screw in anchors, (also bought on Amazon), to supplement the rather flimsy looking stakes that came with the tramp, but the fact that it even has them is awesome. As for everything else, the net was marked for easy installation, the powder coating adds to the look and premium feel of the frame, and you could genuinely tell that someone put some thought into how the consumer was going to put it together. That was worth $150 extra just by itself. I'm gonna withhold 1 star because the installation tools weren't very helpful, (other than the spring puller), the instructions could have been clearer, and I want to see how it holds up to time before I come back and give it that 5th.
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