WARNING BEFORE YOU BUYI purchased the Bebcare baby monitor and breathing mat directly from the Bebcare website to use for my baby. I liked that it was a low emissions product, but could still have the peace of mind of having a breathing monitor with it. I wish I would never have purchased the whole product, but especially the breathing mat. The reason is that the breathing mat is quite small. I knew this ahead of time; however, I found several places online where it showed that you can purchase an additional breathing mat as the baby grows. For the first 6 weeks, my son was sleeping in a bassinet, and the breathing mat worked mostly okay. There were a few nights where he wiggled off the mat (even swaddled and lying on his back) and it caused the sensor to go off falsely and wake us up. But, for the most part, it worked well while in the small bassinet space. You do have to put the baby directly on the mat for it to work, which is kind of hard considering the mat is placed under the mattress so you can't actually see where the mat is. Regardless, we figured out the exact space in the bassinet that worked for him.At 6 weeks old, my son had outgrown his bassinet, so we moved him to a pack-and-play right next to our bed. The first problem here is that the pack-and-play does not have a hard surface under it like the bassinet did, so the mat wouldn't work at first. My husband found some old wood that we had and cut it to the exact size to place under the pack-and-play mattress, so that fixed that issue. We then placed the mat directly in the center of the pack-and-play, under the mattress like instructed. Due to the larger spacing of the pack-and-play, my son immediately wiggled off of the mat the first night. He has to be directly on it for it to work, so any type of squirming gave him enough room to move off it in the bigger space. I tried again for a few more nights and had to end up turning the breathing mat off, because it was waking us numerous times per night with false alarms. I then remembered that Bebcare advertised linking two mats together to get more space; thus, I went searching to buy another mat. In fact, the instruction manual for the Bebcare unit that I purchased SHOWED that you can link two mats together.I went to the Bebcare website to buy another mat, but was curious how they would link together. There was no instructions in the manual for how to do this, so I messaged customer service on how to do this (prior to purchasing a new mat thankfully). The customer service representative, Rachel, was very short with me. She told me that "newer models" cannot link together two mats and to "place my baby directly on the mat for it to work." I explained how he kept wiggling off of it and very politely asked for a refund on the mat--since their company had false advertising for how it can be utilized. As soon as I asked for a refund politely, Rachel stopped responding. I emailed her two times to no avail. I also politely wrote to another customer service representative through the Bebcare Contact Us portal and got no response. It has been a few weeks now and no one has responded. Needless to say, I am frustrated and disappointed with this product. I had to switch back to the Nanit that I used with my first child, in order to get the breathing function that gave me so much peace.With that being said, I do not recommend purchasing from Bebcare, particularly if you're wanting quality customer service and honest products. The monitor itself left much to be desired as well, with an incredibly short battery life and the inability to leave the screen on. While the picture quality is nice, as is the ability to not have to connect over wifi, the cons of this product heavily outweigh the pros. I will not be purchasing from Bebcare again and advise others to do the same.