James
Reviewed in the United States on May 3, 2024
I got this unit on May 6/2022 and on 5/1/2024 the outside unit stop working showing code E1. After all the trouble shooting, we found the outside unit is faulty. I called Cooper & Hunter customer support and got no help whatsoever. They don't stand behind their Systems.
Jhenny M.
Reviewed in the United States on March 10, 2024
Love it works great easy to install
Cdg
Reviewed in the United States on August 30, 2023
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Sheldon
Reviewed in the United States on January 5, 2023
Had an issue with the warranty registration and called their phone number listed on the website. Got right through to a guy who helped me out in 5 minutes flat and got the warranty straightened out. The units work great, one thing to note: If you're trying to figure out how to get the temperature for heating to go below 62 you have to put it in Freeze Prevention mode (FP) but hitting the temp down on the remote twice quick when it's at 62. Took me ages to find that one, it's in a garage and we only need to keep it above freezing during the winter. Can't say how efficient it is, haven't gotten the first electric bill since install.
Trinidad Pelaez
Reviewed in the United States on April 28, 2023
I put one unit in my bedroom and one in my large family room. All I can say is that the large one in my family room cools or heats up to 3 rooms. I have a large family and at the farthest room was asked if I could change the temp because they were getting cool. Works great. As far as installation, I had to hire an electrician to add 220 to my circuit box and run the line up to the outside unit. For some reason more freon had to be added, so he called a friend of his to come check and charge it. The unit finally worked well.
Stuart Kamke
Reviewed in the United States on October 23, 2022
No more in and out with window air conditioners. No more wood splitting or pellets. Still have to see how it does over the winter, but so far it is great. No more noise from window air conditioners. Cannot even hear the fan on the indoor units. Unit cost less than a tank of fuel oil. Even though there is no warranty because I installed it myself, it will be worth while to get a new one after a few years if it doesn’t last. They say it will go 10 years. That will be great if it does. Did get an aftermarket warranty through Amazon. Thanks Amazon!
Riteway Appliance
Reviewed in the United States on July 26, 2021
Just finished installing my new heat pump and it works great. That's the good. The directions are very poor. It wasn't really hard to install but a little help would have been nice. All in all it's a really great system. Very quiet and really cold.
mdlove
Reviewed in the United States on November 30, 2021
When my installer took the head unit out of the box, the ½” line had no pressure (these units are pressurized from the factory)… all other lines had pressure. The company is telling me I have to hire my AC guy to take this unit apart and find the leak and send them a video to prove it’s leaking. I started out emailing them. After I told them I didn’t think I should have to tear a brand new unit apart and find the leak they “ghosted” me. I finally had to call them on the phone. Then the rude person on the phone kept talking over me and insisted I have to send the video to get the warranty. I do not believe that is right. I will be purchasing a different brand for the other four units I need.