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Reviewed in the United States on May 9, 2025
I love my new DTF printer. I was having trouble setting it up in English, but customer service was there and they connected me to Daisy. Daisy helped me set my printer to English and then she calibrated the print head. She was there every step and I didn't have to contact her. She contacted me to me to make sure we got the colors right. My DTF printer is up and running now. Daisy is great at her job.
Bonnie L. Mills
Reviewed in the United States on May 6, 2025
The media could not be loaded.
Dawn Bullemer
Reviewed in the United States on May 1, 2025
I'm changing my review from one to five stars. I was angry when I got my printer because I couldn't get a hold of anyone to help me set it up. Turns out they were on holiday. I feel so sheepish. I just spent about 4 hours on Whatsapp getting it set up and calibrated. Daisy is such a good tech! So easy to work with and such a nice person as well. I look forward to working with them in the future if any issues arise!
Annie
Reviewed in the United States on March 26, 2025
Customer Service is wonderful and very helpful. Prints come out bright and beautiful. Highly recommend this printer
Customer
Reviewed in the United States on February 24, 2025
I recently got blinking red light on my DTF Printer. I call up customer service and Daisy called me back and access my printer remotely and fixed. Now printer is ready. I just need to clean my printer head and back on my printing. Thank Daisy.
Ana Robles
Reviewed in the United States on February 21, 2025
Our printing machine works great! Plus the customer service is second to none! The technical support every time I have a question or need help to use my printer is the best .I’m very satisfied with the great quality of the product, I love how vibrant logos we are been printing . Recommend product
Tracy Neer
Reviewed in the United States on April 17, 2025
I updated my review from a 4 to a 5. My oven is being replaced, of course, Daisy and the team are making it right so it works properly. I am already in love with this printer and it makes my job so much easier being able to print my own, vibrant transfers at home.Great Value for the money. Set-up is rough so be patient. Once everything is set-up the software is user friendly and the functionality of the machine is great. Print quality is amazing and the colors accuracy is better than companies I have ordered from in the past.This is an amazing machine but have patience when getting it set up, I almost gave up. When you get your machine, set it up BUT use the support QR code and let them do the set up for you. Daisy is amazing and will work to get your machine up and running and your software installed and your settings correct. This is a new model so they are still working the kinks out but they are doing that well. So, through the set-up of the machine and the loading of the ink and the test prints, give yourself grace and be patient. They are working on the manual and the videos to make them more specific to the new machine. I would say the videos are better than the actual written manual BUT online support is the BEST.Once everything is set-up and running properly, make sure the prints are vibrant and up to your standards. If they are not, go back to support and they will get you there. It just takes some working with the settings to get everything right and support (Daisy especially) is very helpful in getting everything right.My machine is now up and running and it is amazing. The prints are vibrant and beautiful. The quality is amazing. I have been using the film and the powder that came with the machine and it is super nice, my designs blend into the fabric and don't feel thick like others I have ordered in the past. I printed 20 designs today, pressed them and I have happy clients.The color quality is great and the accuracy is good as well. A much better match than the company I was using in the past for prints.The oven that comes with the bundle gets really hot and gives off a terrible burning order. I purchased a heat safe stand (grill stand) due to the heat. It works well and cures the powder well.
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