Carroll Zittrouer
Reviewed in the United States on May 2, 2025
easy hook up and worked great
Keith
Reviewed in the United States on May 1, 2025
Easy to install, very accurate.
Old Timer
Reviewed in the United States on February 28, 2025
These people defending the generac don’t know what their talking about. The Mopeka uses sonar which is more acurate and reliable than any gauge. Mopeka has a unit that can hook to a cellular network. You can check your level from anywhere. But, the network doesn’t make it more acurate. The sensor is the difference. All the generac is doing is using a resistive type gauge to give you a reading. The Mopeka is generating it’s own reading with sonar. I have the bluetooth model and it works great
diverdude
Reviewed in the United States on February 15, 2025
Great product for monitoring a remote propane tank. I had a slight problem setting up the sensor initially because my billing address was not the same as the physical location of the tank. I called customer service and they didn't know how to fix it at first and said they would send it up to their tech people. Within 24 hours they contacted me and had a solution and I was up and running. It has been performing flawlessly since then.
ian in Texas
Reviewed in the United States on February 14, 2025
I wrestled with whether or not to buy this initially, thinking "How hard is it to just walk out and look at the tank gauge?" However, my wife convinced me to get it since I always seemed to forget to check the propane level in a timely manner, and I'm really glad she did. Installation was super easy...just clip the cable onto the remote-ready gauge on the tank, then download the app and set up the account & cellular connection. Nothing to it.What I really like most about this item is that it interfaces with our EcoBee thermostat (also easy to set up), so now we can check the propane level with just a tap on the thermostat screen. Can also check the level remotely via the app. It looks like it's possible to set up the app to automatically schedule a refill when you get low, but I've not bothered to set this part up, so I can't really comment on how well it works.Overall, very pleased with this product.
William A. Ulrich
Reviewed in the United States on April 14, 2025
Device came without directions, so had to get a YouTube video. Easy to install. Once installed and activared, the device was registered to a different account . This took 2 days and 3 phone calls to GENERAC to solve. The sunscription for service WAS NOT $14.99 annually, but instead $74.99....device works as adverised, but not a seamless installation/registration
Billy Bob
Reviewed in the United States on August 19, 2024
***Update***Generac refuses to issue a refund for this device saying that it is still reporting the tank percentage and therefore is working. However this is NOT how they describe the device at all. It is supposed to be providing usage history as well and they have REMOVED this.***Update 5/2025***Sadly I have to downgrade this to one star. Besides the issues in my original review below, now Generac has disabled the useful web portal and completely REMOVED all history, graphs, and configuration ability from the mobile app. All this unit now does is report the (incorrect - see below) tank percentage. I'm going to be asking them to give me my money back as this device does not work as described!Original review-------------------I was torn between this device and the Centri. Was leaning towards the Centri for several reasons including the crazy annual charge for connectivity of the Generac unit. However, they recently changed it to be only $14.99/yr which makes it close to a 8 year payback for the Centri unit. I highly doubt either the unit or company will still exist by then.So I ordered this Generac unit. Like others, the minute I activated it, the app said "Batteries critical". I waited an hour or so for the unit to get "warmed up" and sure enough, batteries then showed as good. However, the app setup had two pretty bad issues. First, when specifying the tank size it insisted on showing up as liters only. It finally got reset back to gallons but then my tank size (325) was not an option so I had to choose 320. That's fine, the difference is negligible, but allowing us to key in a custom size would make for a better experience and would not throw off the app. The Second issue was that it asked me for my tank level, I put in 79% as it was just filled, but the app said No! It defaults to 5% less than what you put in. And you can't put in more than 80% so that meant I had to live with a reading that was immediately off. Why??I sent in both issues to Generac and got a non-answer back on the latter. For the former, I was simply told 320 vs 325 is less than 1% so live with it. Yeah, but now my fancy new monitor is off by 6% before it has even started!After a few days, I was looking forward to seeing a graph of consumption etc. No such luck. The MobileLink app does NOT show you this. Knowing that this is a re-branded Tank Utility product, I simply installed that app instead and now I get my graphs. But really? Does it need to be this complicated?Generac seems not to know how to integrate acquisitions well. Ecobee, my former favorite thermostat, no longer has an open API and all of the features of my favorite app (not the original Ecobee app!) will probably stop working as they kill developer access. As it is, the app can't use the new features as there is no API available. I suspect the same thing will happen to this product as well :(.
marsha lose
Reviewed in the United States on October 19, 2024
I use this for my underground tank and love to know how full it is, especially when there’s a huge snowstorm. I upgraded to the new model. I hesitated lasted year because there was a $50 internet fee??? Now it’s $5/year. As a technologically challenged sexy senior citizen, I had trouble getting the Wi-Fi to work. It kept getting stuck on one of the screens, and showing I was at 0%. I called the hotline number on a Sunday afternoon and got the best service I ever could expect! He got my information, plugged me in, took my credit card info and I was live. Thank you for having such helpful workers