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quentin
Reviewed in the United States on July 25, 2018
wasnt part as advertised
Tyler Koon
Reviewed in the United States on April 30, 2016
Works well
gregory
Reviewed in the United States on June 28, 2015
works great
Doug Graham
Reviewed in the United States on October 23, 2012
I purchased a speedometer for my QLink Siena from ScooterLand USA to replace the faulty, defective OEM speedo on the scooter. When the item arrived, I was extremely disappointed to see that it had been utterly destroyed in transit...the glass was shattered, and the speedo itself rendered unusable. I immediately contacted ScooterLandUSA (specifically, Lynn) and told them that the item arrived, but it was so smashed up, I couldn't use it. Lynn expressed regret and sympathies, then told me to send the broken speedo back to them, and they would take care of the problem. I put the speedo back in the original envelope (an oversight on ScooterLandUSA's part...items like this really need to be packed in a well-padded box, not a cheap Tyvek envelope), and packed it inside a padded box of my own, with the suggestion that they re-use *my* packing to send the new one. I also suggested to them to spend a little extra and ship their future items in padded boxes to avoid damage like that I experienced. I then took the box to the post office (the very same people who destroyed the speedo in the first place), and away it went.Lynn emailed me a few days later, stating they'd received my box, and that a new one was being sent out. She even sent along a UPS Tracking Number so I could keep tabs on the item. Today (October 22, 2012), UPS delivered my new speedo, packed securely in *my* padding, with everything intact. I couldn't be happier if Lynn herself hand-delivered it to me...but this will have to do ;)ScooterLandUSA has guaranteed future business from *this* customer, for their absolutely stellar customer service, and for going above & beyond my expectations to solve a problem. My only concern is that, in the future, they ship their potentially-breakable items in well-padded boxes. Envelopes are okay for things that won't be damaged too much (such as cables and wires), but for things like speedometers, a padded box is far better.
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