Jura Z10 Automatic Coffee Machine with Product Recognizing Grinder and One-Touch Bundle with Filter Cartridge Water Stabilizer, Capresso Coffee Bean and Accessories (6 Items)

My J8 was a BIG purchase for me. I love coffee, I saved my money, and I bought what is, by all reviews, the best machine out there. I was very pleased with the J8 and I took care of it like the investment is was for me.The Jura 8 is a machine, and like all machines, things break, wear out, get loose, etc. So, on or about 12/23/24, I filled out the forms on the Jura site for service, followed the instructions on shipping, and shipped the machine to Jura on my dime.I was pleasantly surprised when on 1/3/25 I received an email from Jura stating my servicing was complete and I was going to receive my J8 via UPS shortly.A week went by, and because I wasn’t given a tracking number, I called the Jura customer service number. After 10 + minutes I had to hang up. I tried again a couple of days later and this time I waited the 15+ minutes and left a message asking where my machine was. No call back.Another week goes by and I call again. This time, someone actually picked up. I give her my service number info and she tells me it was sent to Ocean City, MD, an address I lived at 5 years ago! I live in Florida and have for 5 years and I bought my J8 when I lived in FL.I’m told they must engage UPS to get the machine back to me. Two weeks by and I hear nothing. Again, I leave voicemail and emails. At this point, without coffee for a month, I had to purchase a coffee maker to hold me over.I finally get a call back from Joan and am told the UPS investigation takes time. Joan didn’t know I worked at UPS for 17 years and I knew she was lying to me as it take 5 - 6 business days.On 1/31/25, I receive an email stating UPS lost my J8. Jura would allow me to pay $2K to get a new J8 or they could send me a used one. I was horrified. I took the upmost care of my J8 and I don’t know who had the machine they were going to send me or how if it was taken care off.Finally, with no one at Jura caring and no assistance from Jura upper management, I conceded on 2/7/25 and asked them to send me what they have.I received the used J8 Tuesday 2/11/25 and immediately set it up. This morning 2/12/25, I used the machine and was horrified to see my fears came true. The used machine J8 Jura sent me was 3X louder than my J8. When making coffee, it sound like it isn’t going to make it, straining at every sequence of the coffee making process. It is obvious this used J8 will not last long.I work for a luxury brand apparel company. People pay a lot of money for our product, and we treat our customers like the luxury customers they are. Our service after the sale is 2nd to none and our customers are extremely loyal. Jura doesn’t get this. Jura takes your money, many times that of a regular coffee machine, and then doesn’t care about you. Jura “churns and burns” its customers thinking that there are others to replace the customer lost.Beware of Jura. Know that after you make the purchase, you are on your own.

The Jura Z10 lasts for 2 years or about 1000 cups of coffee. This is my 3rd and last Jura. I don’t understand why this machine is so poorly made, but can’t recommend. Bought 2023, deceased in 2025. Jura will repair and warranty the machine (90 days) for $531 plus tax.