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Reviewed in the United States on May 11, 2025
Have not had a chance to use it, so star could go up or down. It is extremely heavy. Haven't really wanted to use it because of the weight
Richard
Reviewed in the United States on February 11, 2025
Nothing wrong with tube just super heavy tube to pull so if you plan on doing figure 8s and whipping people off this isn't tube for you! For a nice slow ride this is for you
Cassie Mathis
Reviewed in the United States on January 19, 2025
We got this tube last summer and had an absolutely blast with it. Unfortunately a team developed in the outer shell and a leak in the tube. We contacted the manufacturer Swonder and they honored the warranty and issued a full refund since the current tube was out of stock. While the tube may not have been the best quality, the quality of service overshadowed that.
Michael Clay
Reviewed in the United States on September 16, 2024
Very durable towable used by adults and kids. Great time on the water both forward and backward.
Customer
Reviewed in the United States on August 19, 2024
I purchased this tube back in June and it popped the first week in August. I contacted the seller and they were more gracious in helping us by providing a new one. This is a company that stand behind their products and I support that especially when I’m spending this kind of money. Thank you!
Customer
Reviewed in Canada on August 14, 2024
We were on our second run about 30 minutes into using this too when it developed a hole along its seam and deflated. We were not using it out of the normal use or with heavy people. This was regular tubing with kids. And it wasn't punctured due to a stick in the lake. Very disappointed and don't recommend this product
Kevin B.
Reviewed in Canada on July 25, 2024
Purchase June 6, 2024 and 1st used once on July 6, 2024 - main tube leaked in one corner - repaired leak and used again once on July 13 - main tube sprung another leak in a separate corner - repaired and used a 3rd time, once - main tube leaked, again. Three separate holes developed in three separate areas/corners. The product main tube defective. Either omething inside canvas/cloth outer cover must be cutting into the tube (see pictures) OR the tube is not sufficiently thick enough or poor quality. Very unfortunate as we like the size and styl and performance. However the main tube is not sufficient to support this product.
Customer
Reviewed in the United States on July 2, 2024
2nd one we have purchased and both developed a tear/ hole in exact same spot inside the bladderThis last one barely lasted a week and wasn’t used everyday during that time. Tried to get a quick replacement as it was the 4th of July weekend with little kids very disappointed. Couldn’t get one in time so ordered another brand and am hoping this one will last longer. On top of that can’t get my money refunded on this one until I return. We’re trying to get it in the box right now using the new tubes’s box But it’s almost impossible to drain out all the water it took in. I’d stay away from this tube for sure.
Phil D.
Reviewed in Canada on July 12, 2024
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Mar
Reviewed in Canada on August 29, 2023
Great cust service and great product tows nice kids love it and very stable
anmlrsq
Reviewed in the United States on June 29, 2023
Great tube! Very comfortable and fun. Unfortunately ours ended up with a small hole after just a few uses but the amazing customer support team with Swonder sent us a replacement quickly! Highly recommend. Very appreciative of the quick responses from customer service and follow up from them to make sure we were satisfied.
Joanne Gyepesi
Reviewed in Canada on June 25, 2023
*****UPDATE: contacted company through googling them and the customer service was the best I’ve encountered ever. They responded immediately and offered to send a new tube. We had already purchased a new one from another company so they refunded us. I did not have high expectations and was pleasantly surprised!*****After reading reviews I should have known better. Not even 30minutes in to our first trip with the tube it was deflated and not holding air. Sadly because of our weather and just getting out now we missed the return window by 9 days. A couple of sad kids in our home.
David
Reviewed in the United States on August 30, 2022
Only used a couple of times and the back side started deflating. It just will not hold air. No rips, tears or holes. I can’t seem to find anyway to contact the seller to see if it applies to the “1year warranty” and of course it’s past the 30 day return period for Amazon. 🙄
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