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Reviewed in the United States on November 5, 2024
Suit itself worked great. However, on my 4th wear, the seam separated/ripped (about 4 inches long) as I was putting it on. I watched Xterra's video several times, and I think I was following the company's instructions carefully.I contacted Xterra. The response was that I used too much force. My triathlon coach thinks that there is a manufacturing defect with suit. Xterra will not replace the suit. Poor customer service, in my opinion.
Jonathan duet
Reviewed in the United States on September 30, 2023
This wetsuit is crazy. A bit tight, but no water gets through it. I feel like a dolphin in this thing. Hehe
Erik Brockman
Reviewed in the United States on August 24, 2022
I typically wear a Medium Long in a wetsuit. My height and weight correlate to a Medium Long on the sizing chart. Even after following the soaking directions, this suit was impossibly tight. When I tried to execute an exchange, Xterra's customer service wasn't able to complete. I don't recommend purchasing if you're looking for a good customer experience.
Barbara
Reviewed in the United States on November 22, 2022
I bought this wetsuit for a triathlon and figured I’d spend a little more money for a higher quality wetsuit. It fit well and helped on the swim but the joy didn’t last. In less than a month, the third or fourth time putting it on, the seam ripped. I figured the “1 year Warranty” would cover a faulty sewn seam like it says in the description, but once again, I was wrong. I contacted customer service with pictures and descriptions hoping they would fix the problem. A week later, they informed me it was my problem to deal with and there was nothing they would do about it. I would not recommend this wetsuit for the price. The quality and customer service is very lacking.
Jack
Reviewed in the United States on October 28, 2021
I've done 3 triathlons in this suit and still holding up well. A little more restricted in the shoulders than I thought but still good. Customer service on the other hand is absolutely terrible. Returned a suit as told by customer service and ordered another one in the correct size. No word on my return so I contacted customer service and was told it was damaged and I could only get a partial refund or store credit or have the item shipped back to me. Opted for the store credit. Haven't received anything. Have made a number of attempts but The company won't reply back to me . They took money and my suit and left me with nothing.
Dan T
Reviewed in the United States on October 19, 2021
Zippers are not covered under warranty. Xterra has horrible customer service. Lots of other better options.
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