No funciona lo regresé y aún no me reembolsan el dinero

my house is full of windows with almost a height of 12 ft and it works excellent

But pay attention with parts of glasses where there is no frame, it could fall…

The media could not be loaded.

The media could not be loaded.

This product actually amazingly works! It took 20 minutes and two tries to map a 1000 sq ft floor plan with a kitchen, living room, 2 baths and 2 bedrooms. When the mapping did not work the first time, I was able to talk with a human being who connected in less than three minutes, was kind and clear about what to do, told me how to troubleshoot and hung out until I confirmed that it was working properly. Once done it vacuumed the entire space and mopped only the hard floors, somehow knowing to lift the mops for the carpeting. It completed the entire space in 80 minutes, while I was on an errand, leaving gleaming surfaces when I returned. A few stubborn spots remained, which took just a moment to scrub off. It cleaned its own mop and emptied its own dustbin and dried everything. The only effort is getting stuff off the floor and out of the way. I am thrilled because I was seriously skeptical to begin with. It has a one year limited warranty so I think this is an excellent product and worth the price.We got off to a very poor start however....Right out of the very heavy box the consumer pain points begin to accumulate. It was supposed to be a joy worth $900. There is a pamphlet in the box directing consumer to download the manual. NO setup instructions are included in the box! You have to uncrate to find a QR code which it says in the pamphlet contains the manual. The QR code leads to an app you have to download on your phone. The app forces the buyer through several legal windows of being made to agree to not sue the company for anything, but once done, there is still no manual for this new product. You have to page through dozens of other ecovacs products but alas, none for this one. And the product does not come with any starter supply for the liquid it claims in the very brief pamphlet in the box you must use to avoid clogging the washing mechanism. So they make setup basically impossible, and threaten you to order their washing liquid or maybe your warranty won't hold, which delays set up also,Not a great way to start a relationship with a consumer who feels too busy to vacuum and mop their home and drops almost a thousand dollars for that purpose. So where is that manual to set this thing up? You have to go to the website and hunt around. The app is clunky and you have to go through a lot of moves to get what you need, but it does work.

“Sallie Jo” started her position about a month ago. The interview process was several months of reviewing resumes of hundreds of robovacs. Day one, it took about 10 minutes to get her office set up and sign in to the communications center. I let her take a break and recharge for about three hours. I used that time to get acquainted with the app. It was relatively easy to understand and set up.The app will let you determine sequence of cleaning, such as vac only, vac/mop at once, or vac then mop, let you decide which rooms will get what when, and virtually tell Sallie Jo which areas to just stay away from-like the hearth- I don’t want her to roll up onto the brick because of the small stones, etc.Once she was fully charged, I asked her to make a map of the house. Within about 15 minutes she mapped out our entire downstairs (approx 1800 SqFt). It was amazing to see such detail! Unbelievable! It took me about 3 mins to name the rooms on the map.Before her first clean, I made sure all the dog toys, cords, small items and rugs were picked up because I wanted to do a full deep clean. I set her up to vacuum everywhere well with two passes and then to mop everywhere. You can select how strong the suction needs to be from room to room, how detailed you’d like her to be, etc. I asked her to be as detailed as possible. The process took her several hours to complete. She did an incredible job! The floors were clean, the area rugs were clean. The “dirty water” collection container water was dirty! 🤮. It used about 1/3 of the clean water. I used only water. She cleaned and dried the mop pads as requested. I knew ai had hired the right one for the job!Her weekly routine is to do a weekly deep clean (sweep and mop everywhere ), a daily high traffic sweep and a weekly mop in high traffic areas. She is always right on time and the daily week takes maybe 20 mins. That deep clean takes several hours because she goes back and forth to dump dust and then discard and refill water while mopping.Our house is 100 yrs old and the floors get pretty dusty. Top that off with two shedding dogs and it was a daily sweep down for me. We have a combination of hard wood, area rugs and tile. She recognizes the different surfaces and adjusts accordingly. One of the things I cringe about the most is being able to see the dust and such that is under furniture that I couldn’t get to with the broom-but was too lazy to get unless company was coming. I did notice she was not as efficient when she sweeps and mops at once, so I asked her to sweep and then come back to mop. This helped so much with the up and down of the mop pads, and the back and forth to and from her desk. The final result was the same. Just a preference thing. I have not added any cleaning product to the clean water basin, and really haven’t felt the need. I may at some point just because 🤷🏻‍♀️.Now, after about a month in, and Sallie Jo has gotten into such a good routine, I have a good feel of her work ethic. She follows instructions perfectly! She is never late and completes tasks. Occasionally she has gotten a little confused about where to go and decided the walk in shower needed love as well-but then stayed in there. It seems that she was just not able to get up enough speed from inside the shower to get herself over the little hump to come out. Maybe she was just thinking she’d like a shower and fell asleep waiting..the world will never know. But after telling her not to go back into the shower, she hasn’t again. Such restraint she has!!Despite the good bit of dust and dog hair that usually graces us on a daily basis, our floors are clean! So far, I haven’t needed to change the dust bag (but I do have to peep sometimes when I want to see just what all she got up). The small collection area with the filter has also stayed pretty darn free of stuff. One rock which is how I learned to keep her away from the brick fireplace hearth. Even with dog hair, my hair, and general whatever it is that just ends up on our floors, I’ve not had to clean the roller one time! The areas under the furniture that you see from several feet away when the light hits it just right? You know, that looks like it would spin into a dirt devil if the wind hit is just right? Sallie Jo took care of it. My sofa was an issue because it is 5” off the floor. Sallie couldn’t get under there because of the Navi that sits on top. I bought new feet and raised it up one inch (small price to pay for a clean floor) and now, she easily cleans under there as well! I do empty the dirty water after mopping just for the smell factor and spray some something in there to help keep it clean. I refill the clean water doo dad every week before deep mop day just to be sure she has what she needs.All in all, I can say Sallie Jo is well worth her wage. She asked for a bit more than I intended to pay, however it has worked out to be so worth it! I don’t do a lot of floor anything now! I just call Sallie Jo and get her on it. I can’t recommend her enough! You can’t have my Sallie Jo, but I encourage you to get your own!