Broken upon arrival. Very bad

This washing machine works wonders!!

Muy espaciosa para lo que necesito me encantó

The first washer that I received didn’t work. The control panel lit up and I could change the program settings but beyond that nothing happened. It never made a sound. I called the customer support phone number and got a message saying that this was their busy period and I would do better to send an email. I did that and got a rapid initial reply. We emailed back and forth for several days. Their replies were very polite and said how much they wanted to resolve my problem. The thing is, if they would have picked up the phone and called me, we could have accomplished more in five minutes than we did in five days. Anyway, they ended up saying that I should contact Amazon about getting a replacement. I did that and that process went exceptionally well. The replacement did work.There were a couple of additional quality issues that I noticed when unpacking the first machine. There was a small break in the plastic shroud for the interior tub and the back access panel wasn't properly closed. It was a simple matter to snap the panel into place. The second unit suffered from the same panel deficiency.I have done one load in the second machine and it ran quietly and smoothly.One thing that seems unusual to me is that the outer case of the machine is a soft plastic material. It easily flexes. I don't know that this is a problem, but I'm surprised that they didn't use a more rigid plastic.Another thing is that only one of the four feet is adjustable for leveling. It doesn't seem like this will work very well.The instructions are not easy to understand. Word usage and sentence structure could be better. I'm guessing that no one fluent in English ever proofread it.The control panel shows 10 modes of operation but nowhere do they explain what each does.So, how do I rate this product? The first unit would get only one star. I think the second unit will be fine, but I don’t think that it is exceptional enough to warrant 5 stars. I automatically deduct one star for especially poor instructions. Taking all of this into account, I am giving a 3-star rating for the overall experience.UPDATE: From response to my email inquiry. I thought this might be helpful to others.Explanation of the 10 Programs(Common Use): This program is designed for general washing of regular clothes.(Standard): Suitable for washing clothes that are generally dirty and need frequent changing.(Heavy Duty): Used for washing large or heavily soiled items such as bed sheets and covers.(Quick Wash): Ideal for washing lightly soiled clothes in a shorter amount of time.(Soak Wash): Suitable for very dirty clothes. Clothes are soaked in the washing solution for a period before washing to help remove stains more effectively.(Wash Only): This program runs only the washing cycle.(Wash and Rinse): Used for clothes that are prone to wrinkling, without a spin cycle.(Rinse and Spin): Ideal for hand-washed clothes that need rinsing and spinning.(Spin Only): This program runs only the spin cycle.(Tub Air Dry): This program air-dries the inner and outer tubs of the washing machine to keep them dry and prevent mold growth.

UPDATE (after using about 3 months: i absolutely adore this washer and dryer. Works like a champ, lint filter easy to clean and my favorite setting is #4 which is about 20 minutes and water setting on 5L.). It’s cold water only and gets clothes CLEAN!!!! My only nuisance complaint is after it finishes, it beeps 10 times!! Can’t turn it off!!!! But love it!!!!!!!I moved and have full hookups but did not want to take up all of my closet space. The hose that comes with it is for sink hook up so I bought a regular hose at the hardware store. I had a plumber friend hook up my washer and matching dryer so it would be right and I love them!!! Program directions are iffy on washer but I figured it out. Love them!! Good choice!

I moved into an RV that had no washer and dryer, I thought I would have to go to the Laundromat every time I needed to do laundry but decided to try this little washer out.I put the quick connect on my sink faucet and I have 0 complaints. It's not too loud, cleans just as good as a full size washer, and doesn't use much water. The instructions were difficult to understand but there's YouTube for that.Worth the money, I was hesitant to get this but I'm still thanking my younger self for giving it a shot

Bought for my daughter and her apartment and it works absolutely amazing. It is definitely smaller so you can only fit about maybe three larger size towels but the quick cycle can be finished in 24 minutes. We would buy it again.

Larger than expected and a little difficult to install to faucet. Overall a great purchase.