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Glyn R. Phillips, Jr.
Reviewed in the United States on May 9, 2025
Would recommend this brand to everyone! They went above and beyond anything they needed to do. Almost made me cry!Had some issues with the first dehumidifier we bought and emailed them. Just wouldn’t work nor lights coming on. This was in December for Christmas when we had more than normal cold weather. Said to wait 24 hours before turning on. We did and nothing. Let them know but other life issues in the way so took some time. Eventually packed up and returned to them. They sent a new one before they even got the returned one.Got the new one and some lights turned on but nothing. Had more life stuff get in the way. Mainly hospitalizations at Duke. Sent them a message and told them I didn’t blame them for not accepting this one back. They were so understanding!!Anyway, thought I would plug up and just tell them what was happening. It worked!! Not sure if very jostled around in transport or what, but it worked and is working now!Just very compassionate people! If anyone else has had problems, just let them know. Giving a score of 10/10 for customer support!!
Customer
Reviewed in the United States on May 9, 2025
Amazing, but noisy. Sounds like an old refrigerator with allowed compressor sometimes, but it does the job! The humidity level in my house was averaging around 60. The day I plugged in this dehumidifier the humidity in my house was 61. In a matter of about four or five hours it got it down to 40 The back of my house is a very large open space and total square footage of the whole house is 1860. This the humidifier is doing the job well. My humidity monitor is reading 39 and the dehumidifier is reading 36 so the readings are pretty. I have problems with damp cold air so this is helping me a lot, and it feels so much better in here.
dr chris cale
Reviewed in the United States on May 23, 2025
I was very impressed with the efficiency and quickness of the customer support team at this company. In a world where everything seems to be coming, automated, this company still has a solid grasp on providing one-on-one customer support and helping people to troubleshoot their tech issues. My issue was simple: the $15 humidity sensor no longer functions, so I am replacing it myself. It's an easy fix. Thanks to the tech team for your support!
JN NJ
Reviewed in the United States on May 19, 2025
I've bought a number of these units over the past few years and been very happy with them. Super user friendly, dependable and does the job well. Unfortunately, one that i purchased in Dec 2023 recently spotted working completely. I reached out to Kesnos support and was delighted with their quick response and offer to replace it at no cost. I'd give 5 stars if not for this one failing.
Paul Perkins
Reviewed in the United States on March 31, 2025
I'm in central Florida where the humidity is routinely so high that it makes you feel as though you're breathing in soup. Furthermore, my house is approximately 3,800 square feet and is "L-shaped". As a result, I was skeptical that, despite other high reviews, that this unit would be able to keep up. Happily, I was very wrong.When I first plugged in this unit, it registered 67 percent relative humidity with my a/c thermostat showing 74 degrees. Within 5 hours, the water drainage bucket (about a gallon) was full, so the machine beeped and shut itself off but the humidity had dropped to 40 percent. I emptied out the reservoir and restarted the power and it again filled the bucket with the humidity reading now at where I set it - 35 percent!After a day or so, I grew weary of emptying the tank, so took a 3/4 inch drill through my 8" concrete wall and inserted a piece of PVC with what is normally used as a coupling on each side of the pipe to hold it in place. I connected the included hose to the back of the unit and ran the line through the pipe to drain harmlessly outdoors. Now, I site here smugly and comfortable smiling and cool as a cheshire cat in a house that's constantly running between 33 and 35 percent humidity.The ONLY reservation I have about this is that, despite it's award-winning energy efficiency rating, is the power use. I was surprised to learn that if you run this 24/7, it will add about $50-$70 per month to my electric bill. But, I suppose that's a lot less expensive that dealing with mold and mildew on clothes, furniture, and drywall. And that's not anything that's the fault of this product or its manufacturer - it's just the nature of the beast.Are you thinking of a high quality dehumidifier that really works? Buy this one. If it works for me in mold-prone central Florida, it will almost assuredly work for you.
Donna K.
Reviewed in the United States on February 26, 2025
I ordered the Kesnos 80 Pints Energy Star Dehumidifier from Amazon to dehumidify my entire home which is about 1500 square feet with 8 foot ceiling height. Living in Florida removing the humidity in the home is a 12 month ordeal. The product works extremely well and I am totally satisfied. The main reason for the purchase is to reduce the humidity levels during the months that the air conditioning is not needed to cool the home.After waiting the required 24 hours after setup - I ran the unit on the low fan setting in the center bedroom of the house with the door closed - it brought the humidity down from 62% to 45% in roughly 2 hours. This reading was confirmed by a hygrometer placed in the bedroom. Afterwards I opened the door and the process of reducing the humidity level in the entire home began and after 12 hours operations - I have emptied the bucket twice.I did have an issue with the first one sent to us directly from Amazon – so I contacted Kesnos customer service department. After a few attempts at trouble shooting – it was determined that the unit was damaged and could not be fixed. They sent out a replacement immediately. The level of professionalism of the Kesnos customer service department is of the highest quality and I am confident based on their great service and the early operation of the unit – I choose the correct unit for my home. I give both the customer service department and the product – a 5 stars rating.This unit is well made, easy to operate and quiet. The unit is working great and is reducing the humidity in the entire home. I love this thing! I highly recommend for anyone looking for the best of a whole house dehumidifier.
maria ayala
Reviewed in Mexico on May 13, 2024
Eh tratado de contactarme con Amazon y el vendedor y no respuesta alguien por favor tiene el número de teléfono de la compañía pague casi 7 mil pesos por ello
Javier Omar
Reviewed in Mexico on February 10, 2024
Es lo que anuncian, la verdad cumple con su objetivo muy bien y ayuda mucho con los problemas de humedad, lo recomiendo
WILLIAM D.
Reviewed in Canada on November 8, 2024
The JD025D-80 Kesnos Dehumidifier was a Great purchase for us. We had looked at other models but decided on the JD025D-80 because of it’s sleek minimalistic appearance and function, and once we started using it we were equally impressed with it’s performance. It quickly reduces the humidity in our basement to whatever level we set it at and then automatically stops. We also appreciate that it’s quiet, easy to maneuver and the water tank is easy to remove and dump. We highly recommend it.
Jason Brown
Reviewed in Canada on June 2, 2022
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