This is the other LEVEL LOCK I purchased very wonderful product.

The media could not be loaded.

Short Review: The MAIN feature of this lock is the Touch to Unlock feature. It ONLY works 20% of the time. Customer support was no help either. At first they'll say this is a known issue and is being worked but no time frame is given on that update. Next, when you show them pictures of where the lock is installed, they will start to blame the location of the lock. I have mine installed in the door that connects to my garage. Simply put: Do NOT buy this lock.Detailed Version: The main reason you're looking at this lock is due to the convenience of just touching the lock to lock/unlock the door. On paper that does sound super convenient! But how about if the lock never unlocks for you? You are just standing in front of your door touching the lock over and over and over but nothing happens. Beyond frustrating and you start to question "Why did I buy this?".I reached out to Level support and at first they actually acknowledged the issue as a known problem. Great! When will the main feature of this lock be fixed? Nicole over at customer support has no idea so she let me know she would follow up later with the engineering team that's working on the firmware update. Ok that's fair! She initially blamed Apple's iOS and how it handles background operations request from apps so thus the randomness of the unlocking. Understandable. How Apple or even Google updates their Operating System is out of Level's control.Both Nicole and the engineering team follow up with me and this is where it all goes downhill. They suggest that the lock needs time for it to get ready for the Touch to Unlock feature to kick in. This MIGHT be true as sometimes I am standing at my door 15-20 seconds before it actually unlocks. 20 seconds might seem short just saying it but actually standing in front of your door for that long is ridiculous. Sometimes the feature just doesn't even work and you have to pull out your phone/key/card to unlock! Isn't everyone buying this lock expecting to just walk up to the lock and be able to unlock it without a waiting period? I sure thought so. And this whole thing about having to wait with a buffer is all nonsense because of the 20% of the time that it DOES work. I am simply walking up to it and touching/unlocking the lock and it works. Where was the buffer in those times?They then request pictures of where the lock is installed. They immediately say I have the lock installed in a wrong room and that the lock is only meant for entry way doors. I have mine installed in the doorway after getting in through the garage door. I believe they mean they only expect this lock to be installed on the outer perimeters of your home. Like the main entry door way for example. If that's the case, shouldn't this be way more clear in their marketing or product descriptions? Also, why did support pivot from the whole "this is a known issue and is being worked on" to "you installed it in the wrong room"?They sure do make it sound the lock would work PERFECTLY if I just fixed all the issues they mentioned. Not ONCE in the follow up did the engineering team even mention a firmware update. Basically all the blame is put on me and the room I chose to install the lock and what operating system is on my phone.Stay far away from any product that Level releases.

El paquete llegó incompleto con muchas partes que faltaban. Tenía que regresarlo.

Tuve que modificar mi puerta para instalarlo, cuando está conectado funciona bien, pero el teléfono deja de reconocerlo muy frecuentemente

My newly purchased home never had a deadbolt so, I had to start from scratch. Once installed, I connected the lock using the app on my phone. The lock's firmware got updated. I connected the Rind Video Doorbell pro by linking the Ring account to the Level Home account. For this, to work I had to enable 'Amazon Sidewalk' in Ring from Contro Center. I really don't like sharing my internet with devices that don't belong to me, but it looks like the only choice if you want it to be controlled by Ring, and be able to control the lock from anywhere instead of your phone's Bluetooth with Level app. From here, I moved on to the Alexa app on my phone and tried to add the lock, and I couldn't find the 'Level' as the company in the locks to add. A simple online search revealed a way to connect my Amazon account to Level Home. But, the lock only showed up after a couple of times I exited the app (or maybe a phone restart) and restarted. I did not like the idea that any device with my Alexa account can control the lock, so I only enabled the status of the lock.Happy with everything so far, I moved on to the easiest and the most fun part (or so I thought). I added the 'Level' mini tags I bought on Amazon and the two that came with the Level lock package. All of them seem to be added fine. Now the testing part. None of them actually work to lock or unlock. I tried every possible solution without any luck. Sent an email to their support team, and waiting on their reply. Based on the reviews I see here about their support team, I am not too optimistic.Update:The customer service team came through. They asked me to do a soft reset (Remove key cards from the account and remove the battery and put it back after some time) if everything else seems to be working. That fixed the issue. So, I have no complaints about this product. The NFC tags are not as easy as you use your phone to pay for purchases. You need to hold it on the keyhole. But, that is a minor issue, and I don't care about that too much. Changing the overall rating to 5 stars now.

This smart lock came with everything needed with the exception a small screw driver. I’m impressed with the features this lock comes with and it was a nice touch including the key cards along with physical keys. It’s also nice to see that this lock integrates with HomeKit as well as the Ring Alarm system whether second gen or their new Ring Alarm Pro

Muy fácil de instalar ya que sustituye a una normal y fácil de configurar con su aplicación solo que todo viene en inglés ojalá y sacaran su versión en español