Peter Wolf
Reviewed in the United States on February 23, 2025
This unit heats and cools my man cave (3rd garage) perfectly. And cooling in Arizona in the summer is no easy feat.
sms
Reviewed in the United States on September 15, 2024
This is the perfect add on. to a house that is not keeping up to our Texas summer. This is not a do it yourself unit. Mr cool does sell those I have seen them on Amazon. The big difference is the copper line set. I am an hvac tech so it didn't matter. Mr Cool is a well put together kit. This was my first mini split install. I put this one in my rental unit with a new regular 2.5 ton a/c unit. I did a stress test with both units going full blast on a 110 degree day. I was able to maintain 68 degrees inside the house. My renters had to put on sweaters they felt real cold at 68. The mrcool pulls out the humidity it felt like 50 they said. And lowered the electricity bill by 75 dollars a month. (Summer months) all said and done I'm trying to find an excuse to get another one. Well worth the price. A great Value 👍
Robatto Family
Reviewed in the United States on May 18, 2024
After installing and the unit failing after 3 weeks we got a hold of tech support. They told us it was not the DIY version and this version has to be installed by a professional or else it will fail. Currently going through the channels trying to get this replaced. I should've read more into the description. BUYERS BEWARE, NOT DIY
Glenda Lee
Reviewed in the United States on April 27, 2024
Had this mini split installed during the winter and it was able to keep my living room and kitchen ( 400 sq. ft.) very warm. It was easy for my son to install and he was the one that recommended it. He has installed many of these and feels they are all worth the money!
World according to Shane
Reviewed in the United States on July 6, 2022
So I purchased this product January of last year. Within the passed two month I noticed water leaking down the wall. I have this ac installed in my garage which if foam insulated all around and it runs maybe 2-4 a day some times less. So first year great then noticed something was wrong went to YouTube and found nothing clogged. I called MRCOOL and they said I had to contact Ingrams Water and LLC. So I canted them. Got one response and now ghosted. Customer service is a complete joke. I’m not looking for a replacement just want info how to fix the problem.If Matthew McKinney respond be prepared to be ghosted.
Tammy Ward
Reviewed in the United States on May 25, 2022
Husband put this together by ever step of directions which I must say are excellent, but when we ran the text it threw a P4 message and never worked. Only fan ran. No heat no cool.We contacted Custer services of MR Cool and they never replied. Since it was so much work to put in we were in great hopes to get them to help fix it or send new parts to replace what was not working.Husband looked through YouTube for the P4 issues and seemed to be the same for all brands of mini-splits. So he tried the checks they suggested but all came back good. 3 days later no reply from MR cool tried Amazon and they did answer they did try to help but going by troubleshooting book could not.So only options were discount and that was not happening on it not runny at all. Or return. So we had it set up for return.I do have to say Amazon was great as they sent a big truck to pick it up and return it. We did not have to do it. Thumbs up Amazon for that.Do not by We had the 12K 22 Seer DIY Do it yourself MrCool.
dviper97
Reviewed in the United States on July 13, 2021
So quite. Very efficient. High quality. Couldn't be happier. Not a diy unit. The only problem we had was trying to find an installer since we didn't buy it through the installer. Finally found a certified handyman to install it and it works excellent. Would highly recommend this product.
Mostly Satisfied
Reviewed in the United States on June 12, 2021
The unit is what I expected. Works well h efficient. However, the installation directions have information gaps. Two emails to tech support went unanswered and it took 3 days after I left a voice mail for te h support to call me back.