All parts and assembly easy and fast to complete

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excellent fit. poor instructions but great product.

heeds to be better packed or was in spray foamed packs but it needed more it broke out of the boxall the screws were heavily taped to it so nothing was lost it is a heavy hitch in a big box

The hitch arrived, NOT in a box and without the hardware which was to be part of the delivery. We called numerous times to the manufacturer, as well as emailed them over the course of a week. NO response. The hitch is NOT usable without this hardware. This is not an inexpensive item, and a customer should receive all that is needed in order to use their product.We have returned hitch and will not purchase from this manufacturer again!!**EDITwanted to return , they wanted over $300 to do so via normal shipping options. So we went to the address on the return label to be told by AMAZON that they do not accept returns there... we were presented with a slip of paper with where we needed to bring it to. The shipping FEDEX which was 100 feet from the parking lot of AMAZON was closest.. they charged us $100 plus tax to return it across the street to the AMAZON depot. I can appreciate that Amazon doesn't want the public to showing up at their front door - this item was 48LBS , it was not a small item.In my opinion customers should have the option to drop off at a depot at their own expenseWe did receive our refund in a very timely manner once they showed it as received on their end - but at a cost of $115

Well built, sturdy and solid.Instructions are excellent and provided in numerous languages.Follow them precisely for optimal results.For this application the FRONT holes in the frame are the only ones big enough to allow the carriage bolts to pass through and you must fish the rear and middle bolt through that hole using the provided fish wires. All included hardware is high quality.

I installed it myself without help in 2,5 hours. I didn't lift the car, I did everything from the ground, but I found a parking space with a slight slope and used it. I removed the muffler from the two rear rubber bands, but it didn't help much, probably it was possible not to remove it. It was difficult to hold the trailer hitch alone and fasten it, and it also needed to be slipped under the muffler. I lay across the car holding one side of the towbar with my feet and the other with my hands, so I could lift and hold it. Maybe it will be useful for someone. The quality looks great. The bolt holes match. The metal is even too thick. 2-3 times thicker than the metal of the machine itself at the attachment points.

The hitch installed as described, the only issue was torqueing the bolts on the passenger side of the vehicle. This was the only part where 2 people were an absolute necessity. I like the design as it hides nicely behind the bumper and looks very close to factory; this is the reason we chose this hitch over the other options with the crossbar clearly visible. My only complaint about it is that there was some welding splatter around the wiring harness mounting bracket. I feel this should have been cleaned up at the factory, but is not visible once installed. Overall a great product.

This came well packaged and boxed. After opening it up and going through the instructions, I then watched the video from etrailer on the install and went to work. The instructions that come with the hitch work, but the video makes it much easier.While a lift and a second person would absolutely help to install this, neither are required with a bit of ingenuity. I put the back of the van up on jack stands, took off the passenger side rear tire and went to work. The tire isn’t necessary to remove, but makes it so much easier to remove the panel since a few connectors are in the wheel well.When moving the hitch up into place on the bolts, the second set of hands would be nice, but I used a crate and my height adjustable rolling shop stool to hold it up...a jack would have worked as well, but I liked being able to move the shop stool around its wheels for easier placement.This hitch does sit lower than the Chrysler factory hitch, but the price is much better and you don’t have to replace the fascia with this one. You also don’t lose any ground clearance as it still sits higher than other components under the van. All in all it took me about 2 hours to install on my 2017 Pacifica. I do not have the foot sensor for the lift gate so I don’t know if it interferes with that operation or not.

The hitch arrived in 2 days as promised by Amazon Prime. It was shipped via FEDEX. The shipping box was flimsy and the crossmember had one scratched area on it at the top of the bar. I hit that with a bit of sandpaper and sprayed with Rustoleum primer and paint (black). Arrived with all required hardware and instructions. I reviewed an installation video several times and the drove to the Auto Skills Center on a nearby military base to utilize the lift rack. I used a rack that lifted the vehicle at 4 lift points on the undercarriage. These are clearly marked on my Chrysler 2017 Pacifica. Installation took 2.5 hours. I had never installed a trailer hitch before. I'm also not a person who does much mechanical work. What I learned:1. the video doesn't show that a cover under the undercarriage needs to be removed and trimmed. The instructions for the rack indicated this clearly. This took a bit of time but was not a major source of time or irritation. Removal, trimming, and re-installation took a total of about 30 minutes.2. remove both rear wheels to improve visibility and access. If you choose to only remove one wheel make it the rear driver-side wheel. There are 3 screws that you'll need to access in the wheel well to remove the undercarriage cover. It makes things much easier.3. Fishing the bolts and spacers through the frame was quite easy. The nuts went on quite easily too. I chose to leave the fish-wires on while I mounted the hitch. In the video the technician removed them. I was afraid that if I didn't leave the fish wires on then I might accidentally push the bolts up into the frame.4. I was glad I had help holding the hitch in place while I threaded the nuts onto the bolts that I had fished through the frame holes. Frankly, I could not have accomplished installation by myself due to the weight and awkwardness of trying to jimmy the hitch into place while threading these nuts on. If you need help this is more than likely when you will need a helping hand.5. I trimmed the heat shield with sheet metal cutters. Too easy. I used a box cutter to trim the undercarriage cover. Also too easy.6. No special tools were required although a good pry bar helps in getting the rubber exhaust hangers off of the exhaust. The auto skills center did not have exhaust removal pliers. I did spray both hangers generously with soapy water. Re-installation of the hangers was a snap and took about 5 seconds.7. A good drop light or flashlight will help.The installation cost me $25 to rent the stall for 2.5 hours. I received two quotes prior to this for installation by local businesses. $95 at a trailer hitch company and $150 at a local garage. I'm glad I did this myself. Satisfaction for doing the job is priceless and I now know a bit more about the underside of my vehicle. If you are mechanically inclined installation should be easy for you.I have a 5-bike bicycle rack installed on this hitch. As you can see from the photos you cannot see the crossmember once you have the hitch installed. Draw-Tite did a good job of designing this hitch so that it is not visible. MY vehicle does not have the toe-tap to open the liftgate option so I cannot tell you whether you lose that capability by installing this hitch.