Jason Close
Reviewed in the United States on July 29, 2015
We bought this primarily for remote access. Basically, remote into the KVM, and then pivot to the needed interface. We also bought the expansion mount as well, to give us another 16 ports.In terms of actual hardware usability, it's par for the course. Fairly normal KVM display/keyboard.Where this thing doesn't do well is with remote management.- If you buy an expansion, it doesn't auto-detect this, and update the interface. You plug the expansion units into a KVM port on the main unit. So to connect to a display on the expansion unit, you must first bring up an interface for the port on the main unit, and then from there pivot into the next unit. It's dumb. It should auto detect, and give you the options on the main screen.** This should really be done with another ethernet interface, where you daisy chain them together in a dedicated port meant for daisy chaining.- The video doesn't do decent scaling when working remotely. Hope you like to scroll a lot.- The web-interface uses a self-signed Java app. So that means none of the new browsers will support it. In order to get to it from my Mac, I have to fire up a Windows VM so that I can use an old version of IE. This will be a huge, huge headache for all.- They have a native client, but I can't find it for MAC.- Their website's software download section is bad. You can't search by model number, and it is hard to tell which software works on a given system.
aklawrence
Reviewed in the United States on November 12, 2015
Great for remote hands on. Unlike other competitors, they offer a standalone application to manage the KVM in addition to the Java web page. Often there are browser issues with outdated security related to Java and now I can manage the KVM without worrying about finding an outdated browser.There is a great function that allows you to integrate the KVM with a PDU to power cycle devices remotely as well.
R. W. Mercer
Reviewed in the United States on June 8, 2014
First one we got was defective right out of the box.The replacement still didn't work out of the box until firmware updates were applied. Applying those updates is a complex and fragile procedure.Tripp-lite support was poor, consisting mostly of outdated, inaccurate PDF documentation and unhelpful phone support. There's no meaningful support without some sort of agreement in place, and even then it's mickey mouse stuff.The keyboard layout is slightly nonstandard, leading to some typing errors, but is relatively sturdy.The touchpad sensitivity is such that you sometimes move the cursor when typing.There are no configurable settings for either.The GUI interface is sluggish and not very responsive, everything takes just a half-second longer than it ought to.The display quality is fine.It does provide easy keyboard shortcuts, and I recommend using the keyboard as much as possible.The biggest problem with this unit is the "IP" functionality, which revolves around a couple of very poor quality browser addins, an ActiveX control for IE that seems to be incompatible with any recent version of IE, and a plugin-based version for Firefox etc that is even worse.Login process is awkward. you must choose whether to log into the settings/administration portion or the actual KVM portion, even though both use the same credentials, and one may work while the other does not.Once you're logged in, a menu allows you to choose which display to view, control display quality settings, and adjust mouse sensitivity and acceleration. The only problem is, all of the available settings are absolutely terrible. There is a calibrate feature which is supposed to calibrate your browser mouse pointer to the screen, but it only works briefly, and goes out of calibration almost immediately.Display updates are slow and inaccurate. Artifacting and display glitches are commonplace.The refresh button does little to help.As an in-rack KVM device, it's ok, but as a remote KVM option, it is truly awful.Go with a different model if you need reliable web or internet-based KVM access.