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Mohammad reza
Reviewed in Canada on May 6, 2025
Excellent bike and even better customer service.Bike has been fantastic and would highly recommend.Best bang for the buck.
M
Reviewed in Canada on March 28, 2025
This is my first ebike and I'm impressed on the quality for the price. It comes 90% assembled and what you have to set up is very easy. I had my first ride yesterday and it's a quick bike. I ride around town and some trails and it handles very well.I'm glad I went with the step thru because I'm 5'6 and a higher bike would be harder to get on and off.The customer service is great
Customer
Reviewed in the United States on January 21, 2025
I bought this bike for my son for Christmas. He absolutely loves it but the bike rack on the back got bent during shipping. I called the company and spoke toMichael. He was so accommodating and said to bring it down to a shop not far from my house and they will fix it.. Not only did he fix it, but he made sure that the guys tightened up the brakes and made sure everything was functioning on the bike properly. Michael was so easy to deal with and told me to please feel free to reach out to him if I need anything at all. We love the bike, but they get five stars for Customer Service as well!
Spencer
Reviewed in the United States on April 3, 2025
Brakes went out first month and now i cannot get ahold of anyone for the warranty. Other than that its s good bike just broke quickly. If they could get me in touch with a warranty resolution that would be great
Thanuan
Reviewed in Canada on April 1, 2025
Good
Larry H.
Reviewed in the United States on August 24, 2024
I have short legs. 29” inseam. Even in the seats lowest position my toes barely touch the ground. The bike weights 80lbs, so If you have short legs I’d look elsewhere. I fell off twice and decided to sell it. My advice, test drive your new bike before you purchase it. I know it’s common sense but Amazon being tempting I went by the specs. I also feel the pedals are further back than normal. It was just a really uncomfortable ride for me. It’s a very good looking bike and performs as advertised.I have an update on this purchase . After reading my review, customer service contacted me and told me to send the bike back and they would give me a full refund. They were better than their word. They helped me thru the process and gave me a prompt full refund when they received the bike. Their communication was excellent. I wish all companies gave customer service like HiBoy. Thanks guys.
Linda Handy
Reviewed in the United States on August 17, 2024
Well worth the money! Easy to ride and sturdy.
Kreidler
Reviewed in Canada on August 17, 2024
Ok the factory set up for the brakes and the 7 speed shimano derailleur was perfect great work by the assembly team I checked all the nuts and bolts like crank,rear wheel, front wheel,brake caliber front and back brake rotors all great. I also checked the bearing play on the bottom bracket and the wheels all set up perfect the regular bike set up is A1. The electric wiring is also done great everything nice and tight the battery mount is solid battery is easy to remove the display is a little small I would like bigger buttons for easier adjustment on the go but the display works good. The controller is mounted in a box under the crank where all the wires go there is a little room for improvement where the wire enter the box where the controller with all the electrical connection sits it would not take much to improve it to protect from the elements water and dirt. I added 2 splash guards for protection on the fenders and one guard in front of the controller box the guards works great to protect the box and the cables in the front small effort to protect the most important part on an e bike. So far I would buy the bike again it drives great handles good the brakes are ok speed is great going up hill is easy the throttle works perfect. I own many mountain bikes 3 wheel and cruise bikes I do all the repairs for my family on the bikes. This bike is a good buy.I hope they have parts for there bikes on the Canadian website so if I need a part I can get it this is very important for me and other people who look for an e bike. And I like to see a technical review for the bikes with more details on the electrical set up.Thanks Hiboy and all the workers on the assembly great work.
FRANCESCO (FRANK)
Reviewed in Canada on March 19, 2024
As i had posted in an earlier posts i would be giving an update and comment on the great warranty service that Rina- Hiboy support Team will give you on purchasing this great bike. Hiboy EX6 is well built and good looking i get nice comments on the bike quality and fine finish i'm very pleased with my purchase overall and the price is worth it it comes with all the bell's and whisles and easy very easy too put togetheras comes in a well protected box 90% assemble with tool's included battery gets great kilometers in my case a good day's of biking lots of fun put's a smile on your face no problem going up hills without forcing its got great power and speed is a good 38 closer too 40 more then what you'll need great now for the tire are very good size 20x 4.in, great too get threw all year round terrain range 41miles/65km and with pedal assist a wopping 75 miles/120km one of the best for this type of bike climb 20% range why because of 48v/voltage54.6v/capacity 15ah power 500w max 960w i charge it for around 6 hours when empty removable battery also comes with a suspension comfortable seat good grip handle ajustable bars shimano 7 speed, front back lights and the back lights up as you apply the brakes love the horn sound loud and clear for alerting peaple safety, back rack fenders front back reflecters on peddles wheeles and handle bars easy too read multi-function display and worry free warranty Hiboy fully stands behind its product they truely help you and they have a good public relation service taking this moment too thank Rina-hiboy support team for all thier support making sure your fully satisfied so get on site and purchase this bike as soon as possible and start enjoying the seasons worry free have fun
Raymond
Reviewed in the United States on December 13, 2024
During assembly, the rack on the back is misaligned. The storage racks are different lengths, and the holes are not aligned; this is just poor quality control. The front disk rubs a bit, and I have not had time to adjust the alignment.
Wootthirak Jemjamroon
Reviewed in the United States on November 15, 2024
I love this E bike
Willy Wildman Huff
Reviewed in the United States on October 26, 2024
The hole fam rented these exact bike on vacation and we rode the whole day and never lost a bar of battery. The one my father was on turned over on 2,700 miles when we parked them that afternoon. The factory seat is ok but not for long rides. It carries me great and I am 6 ft 270lbs and can still reach speeds of 21 to 23 mph. If I could give more then 5 stars I would these bikes are great and the replacement parts are easy to get brake pads, batteries, and motor if you ever need one. They come 85% complete all you have to do out of the box is put the front wheel on, handlebars, and the back rack air the tires up.
J Fletch
Reviewed in the United States on October 21, 2024
Easy to assemble. Great ride. Easy to take battery on and off
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